Ans: You can book your stay directly through our website or by contacting our reservations team. Booking directly ensures you receive the best available rates and the most accurate information about our resort.
Ans: We accept all major credit cards. Full payment or a deposit may be required at the time of booking depending on the reservation type and season.
Ans: Cancellation policies vary by date and reservation type. The full details for your stay will be displayed during booking and included in your confirmation email. Please review these terms carefully to avoid any last-minute charges.
Ans: Guests must be at least 25 years old to make a reservation and check in. A valid government-issued ID is required upon arrival.
Ans: Pets are not permitted at TOPS’L. This helps us maintain a clean and comfortable environment for all guests, including those with allergies.
Ans: Check-in begins at 4 PM and check-out is at 10 AM. These times allow our team to properly prepare each accommodation for incoming guests.
Ans: We may be able to accommodate early check-in or late check-out depending on availability. Please contact us the day before arrival or departure, and we’ll do our best to assist.
Ans: All guests check in at the TOPS’L® front desk located within the main resort area. Directions and arrival details will be provided in your confirmation email.
Ans: Yes. Complimentary on-site parking is available for registered guests. Parking areas are conveniently located throughout the property.
Ans: The nearest major airport is Destin–Fort Walton Beach Airport (VPS). Other nearby options include Northwest Florida Beaches International Airport (ECP) and Pensacola International Airport (PNS).
Ans: TOPS’L® does not provide shuttle transportation. However, rental cars, rideshares, and local taxi services are readily available at all nearby airports.
Ans: Guests enjoy access to a wide range of resort amenities including pools, fitness facilities, tennis courts, beach access, and clubhouse areas. Amenities may vary depending on the building or accommodation type.
Ans: Yes. TOPS’L® offers direct beach access, multiple pools, tennis and pickleball courts, fitness centers, and scenic walking paths throughout the resort.
Ans: All accommodations include complimentary Wi-Fi, linens, bath towels, and basic starter supplies such as toiletries and kitchen essentials.
Ans: If you experience any issues, please contact our front desk or guest services team immediately. We are here to help and will work quickly to resolve the problem.
Ans: Before departing, please collect your belongings, tidy the space, and follow any check-out instructions provided in your confirmation email or within your unit. Key return details will be shared during check-in.